Refund and Return Policy

1. Product Nature

Since all our products are digital (top-up cards and electronic codes), they are delivered instantly after payment and cannot be returned or exchanged except for specific cases such as invalid or incorrect codes.

2. Eligible Refund Cases

  • If the code is invalid or unusable.

  • If a wrong item was delivered.

  • If a technical issue occurred during the payment process.

3. Procedure

The customer must contact us within 24 hours of receiving the product, providing the order number and evidence of the issue.
We review cases within 3 business days and issue a replacement or refund if the issue is confirmed.

4. Non-Refundable Cases

  • Once the digital item has been used or shared.

  • If the issue is caused by the issuing service provider.

  • If the customer fails to provide sufficient proof of the problem.

5. Contact

For any inquiries regarding refunds or technical issues:

  • Email: info@vebocards.shop

  • Phone: 0528507767

  • Address: Empire Heights A 16FA06, Business Bay, Dubai, Empire Heights A 16F A 06